Refund policy
RETURN AND REFUND POLICY
Effective Date: December 31, 2025
At Orlie, we're committed to delivering high-quality, sustainable apparel. Due to the nature of our eco-conscious production process and to maintain our commitment to sustainability, all sales are final.
Our Policy
We do not accept returns or exchanges. All purchases are final once completed.
Defective or Damaged Items
While we don't accept general returns, we stand behind the quality of our products. If your item arrives with a manufacturing defect or is damaged during shipping, we'll make it right with store credit toward a future purchase.
To report a defective or damaged item:
- Contact us within 7 days of receiving your order
- Provide your order number and photos clearly showing the defect or damage
- Our team will review your claim and, if approved, issue store credit equal to the item's purchase price
What We Don't Cover
- Change of mind or buyer's remorse
- Incorrect size selection
- Normal wear and tear
- Damage caused by misuse or improper care
How to Contact Us
If you receive a defective or damaged item, please email us at [your email] with your order details and photos.
Questions?
We're here to help! Contact us if you have any questions about this policy or your order.